Official Discord Bot

FiveOps uses one official Discord application/bot owned by FiveOps.

You invite that bot to your Discord server from the FiveOps dashboard. You do not need to create your own Discord bot.

What The Bot Does

The bot supports:

• Linking Discord guilds to FiveOps communities
• Slash command ticket intake
• Discord member sync
• Discord ticket channel sync
• Sending ticket replies from FiveOps to Discord channels

Customer Linking Flow

In FiveOps:

Dashboard -> Settings -> Discord bot connection

1. Invite the official bot.
2. Generate a setup token.
3. Copy the community ID.
4. Run /fiveops link in Discord.

Example:

/fiveops link community_id:<community-id> setup_token:<setup-token>

Available Commands

/fiveops status
/fiveops ticket

Required Bot Permissions

For ticket channels, the bot should have:

• View Channel
• Read Message History
• Send Messages
• Manage Webhooks

For member sync, your Discord server must allow the bot to read member data:

Bot -> Privileged Gateway Intents -> Server Members Intent

For ticket channel message sync, allow message content:

Bot -> Privileged Gateway Intents -> Message Content Intent