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Troubleshooting

Dashboard Page Does Not Load After Login

Check:

  • You signed in with the Discord account that has community access.
  • Your staff row is active.
  • Your community trial or subscription is active.
  • The page has been refreshed after a recent role change.

If it still fails, open a support case from the Support tab or contact FiveOps.

User Can See Unexpected Community

Check the Staff tab for that community.

FiveOps grants access by either:

  • FiveOps account
  • Discord ID

If the Discord ID was added as owner/admin/staff, that Discord account should see the community.

Connector Not Verifying

Check:

  • Config.CommunityId
  • Config.ApiBaseUrl
  • set fiveops_token
  • ensure fiveops_connector
  • Server console output
  • Settings heartbeat timestamp

Run:

fiveops_ping

Resources Not Updating

Run:

fiveops_sync_resources

Check:

Config.ResourceSync = true
Config.ResourceSyncInterval = 30

Windows Agent Jobs Stay Queued

Check:

  • Scheduled Task is running.
  • fiveops-backup-agent.log.
  • communityId is correct.
  • connectorToken is correct.
  • Firewall allows outbound HTTPS.

Inventory Scan Cannot Find items.lua

Set explicit paths:

{
  "inventoryResourcePath": "C:/server-data/resources/[inventory]/your_inventory",
  "inventoryItemsPath": "C:/server-data/resources/[inventory]/your_inventory/items.lua",
  "inventoryImagesPath": "C:/server-data/resources/[inventory]/your_inventory/images"
}

Image Optimisation Did Not Shrink A File

FiveOps keeps quality and safety over aggressive compression.

It skips or keeps files when:

  • The current file is already smaller.
  • Output would fall below 100x100.
  • Compression would increase file size.
  • WebP inspection is unavailable on native Windows tooling.

Database Backup Fails

Check:

  • mysqldump or mariadb-dump installed.
  • databaseDumpToolPath if not on PATH.
  • Database host/port/name/user/password.
  • User has permission to dump the database.

Discord Ticket Replies Do Not Send

Check bot permissions:

  • View Channel
  • Read Message History
  • Send Messages
  • Manage Webhooks

Enable Message Content Intent if message content is missing.